At Ms2Pay, we are committed to providing our clients with reliable software development services, along with APIs and technology solutions to facilitate seamless integration. We value transparency and strive to maintain clear policies regarding refunds for software costs, setup charges, and service fees. Please read this Refund Policy carefully to understand your rights and obligations.
1. API Cost Refund Policy
a. Non-refundable Fees:
The API integration cost is a one-time charge for enabling access to our systems and services. Once the API setup process has begun, the associated costs are non-refundable.
b. Exceptional Cases:Refunds may be considered only in cases where there is a documented failure on Ms2Pay part to deliver API access within the agreed-upon time frame, provided the client has met all prerequisites for setup.
2. Setup Cost Refund Policy
Non-refundable Nature of Setup Fees::The setup fees cover the cost of technical configuration, onboarding, and initial system customization. These costs are non-refundable once the setup process has been initiated.
Refund EligibilityRefunds for setup fees may only be issued if Ms2Pay fails to initiate the setup process within 03 business days of payment and submission of all required documentation by the client.
3. Service Charges Refund Policy
Completed Services:Service charges for completed software deliverables or activated modules are non-refundable under any circumstances. These charges are directly tied to development and hosting costs incurred by Ms2Pay.
Failed Deliverables:If a service delivery fails due to a technical error or issue attributable to Ms2Pay, the service charges will be refunded or credited to the client's account within 2 business days.
Client-side Issues:Refunds for service charges are not applicable in cases where the issue is due to incorrect requirements provided by the client, scope changes, or user error.
4. General Refund Conditions
Refund Requests:All refund requests must be submitted in writing to support@ms2pay.online within 05 business days of the incident.
Documentation:Clients must provide all relevant documentation, including payment receipts, transaction IDs, and a clear explanation of the issue to facilitate the refund process.
Processing Time:Approved refunds will be processed within 7-10 business days from the date of approval.
5. Disputes and Resolution
If a client disputes any charges or fees, Ms2Pay will review the case on an individual basis. Disputes must be raised within 30 days of the transaction date. Please contact our customer service team at support@ms2pay.online for assistance.
6. Contact Us
For any questions or concerns regarding this refund policy, please reach out to us:Email: support@ms2pay.online
Phone: +91-8421329717
Office Address: 105, Building No 3, Mangesi Paradise, Opp – Matoshree College, Mohane Road, Kalyan (West), - 421301